Q: How do I update my personal information that I submitted when I
registered for the SCEL Players' Club?
A: Go to SCEL Players' Club and log in using the email address and
password that you registered when you joined the Players' Club. Then click
on My Account to go to your player account page and make any needed
updates. Click Update when you are finished.
Q: What should I do if I can't remember my password?
A: Reset your SCEL Players' Club password.
Q: What should I do if I encounter a problem with the The Voice®
Second-Chance Drawing website?
A: Click on Feedback to submit your question or problem. We will assist you
via return email. The more details you can provide, the better
chance we will have of quickly resolving an issue.
Questions about Entries and Tickets
Q: Which instant tickets are eligible for the The Voice® Second-Chance
A: All non-winning $5 The Voice® instant tickets (Game SC-1068) that
you purchase during the sales period of the game are eligible. One ticket
is required per entry.
Q: Can I enter the The Voice® Second-Chance Drawing more than one
A: Yes, you may enter the drawing as many times as you wish. Each entry
requires the submission of an eligible $5 The Voice® instant ticket
(Game SC-1068) that has not yet been submitted.
Q: How can I be sure that my Internet entry has been submitted?
A: When you submit an entry, a record of it appears at the bottom of your Enter Now page. If the entry is recorded there, you can be assured
that it is in the system.
Q: What happens if I submit my entry after the deadline for the The
Voice® Second-Chance Drawing?
A: Mailed in entries not received by the specified deadline for the drawing
will be destroyed. Internet entries cannot be submitted after the entry
Q: Are my chances of winning better if I mail in my entries?
A: The chance of an entry being selected in a drawing is the same whether
entering via U.S. Mail or the Internet. Each entry has an equal chance of
winning regardless of the method of entry.
Q: Can I double my chances to win by entering a ticket on the Internet and
then mailing it in as an entry?
A: No. An Internet entry is not eligible to be mailed in and vice versa.
Q: I would rather mail in my tickets. How do I do that?
A: Check the instant ticket back or Rules for instructions on how
and where to mail in your entry.
Q: Can I throw away my tickets after submitting them into the The
Voice® Second-Chance Drawing?
A: Although the original Qualified Entry ticket is not required when
presenting a claim, players are strongly encouraged to retain tickets
submitted electronically until after the draw.
Q: May I use the tickets I have entered online to enter the Clean$weep
Questions about Winners
Q: What are my chances of winning the prize in the The Voice®
A: Your odds of winning are based on the total number of entries received
for the drawing and the total number of entries that you have submitted.
Q: How will I be notified if I win the prize?
A: If your entry is selected, you will be notified by the Lottery using
the contact information in your player account, so please make sure that
all of your information is up-to-date. Following verification, the
winner's hometown will be posted on the Drawings & Winner